Woodblocx Ordering Terms & Conditions

Making a purchase
Making a purchase could not be easier. Just browse our on-line shop, and click on any item that you wish to buy or alternatively use our WoodBlocX calculator to calculate the components you require and put them into the shopping cart. After you have finished your selection, click on “Order” and you will be asked to supply a few details that we need to satisfy the order.

Payment
We accept credit card payment and certain debit cards. Delivery and orders are for mainland UK. If you are outside this area then please contact us.

Phone Orders
You can also telephone our helpline on 0800 389 1420 with your requirements. Our normal office hours are Monday to Friday 0730 – 1700 hrs. Please also advise when we can reasonably contact you in order to that we can confirm details and delivery. Upon receipt of your order, confirmation will be forwarded. We accept VISA, Mastercard, Switch/Maestro, and other Debit Cards and Personal Cheques.

Delivery Costs.
For delivery within the mainland UK there is a flat delivery rate of £35 per order. Please contact us for a quote for delivery outwith mainland UK.

Delivery Schedule.
Goods are normally despatched in approximately 7-10 working days. Normally we cannot give timed deliveries, but we will contact you to give you a delivery date. Please ensure that someone is available to assist in the off loading of the delivery and to sign for it.

Tax Charges
All orders delivered within mainland UK 15% VAT.

Credit Card Security
All credit card numbers are encrypted in the software when the order is placed using 128-bit encryption. Protx, using secure servers, processes the credit card payments. They are only decrypted after they reach our computer. They are not held in clear text on the web site.

Guarantee
We guarantee your satisfaction, please see our returns policy.

Reaching us
If you need to contact us you can call 0800 389 1420 or fax 01349 864508 or write to us at Munro Sawmills, Old Evanton Road, Dingwall, Ross-Shire, Scotland IV15 9UN. Our Customer Service Helpline is open Monday to Friday 0730-1700hrs.

Privacy Policy
Munro Sawmills Ltd does not disclose buyers’ information to third parties.

Returns Policy
Providing you contact us within 7 days of receipt of goods we will replace faulty goods or shortages without charge. A 20% handling charge will be made for goods returned for any other reason. We will refund your payment within 7 days of the goods arriving at our factory, providing they are in the same condition as they were delivered.