RETURNS & TERMS
We take every care to ensure that customers are happy with their WoodBlocX orders, from the moment you purchase one of our kits to its delivery, construction and beyond, we’re here to help every step of the way.
If for any reason you are unhappy with your kit you can send it back to us*. Please read the options below, under each heading you will find all of the information you need.
Faulty items
We take quality control very seriously here at WoodBlocX but occasionally faults do occur. We are always happy to send out replacement parts quickly, just get in touch using the form below, please ensure you provide your order number.
Click to request replacement parts
If you would not like to receive replacement parts please skip to the returning items/refunds sections below.
Missing parts
Our packing team takes every care in ensuring all of the parts you need arrive with your order, we always advise customers to check the parts against those listed on their instructions to ensure they have everything they need before building. We have created a quick form for anyone that needs missing parts which helps us to get them sent out quickly. You will need to provide your order number, this will help us to ensure you get exactly what you need.
Click to request missing parts
If you would not like to receive missing parts please skip to the returning items/refunds sections below.
Returning items
We want you to be delighted with your order so if you are unhappy with your items, you can return them in perfect condition, in the original packaging within 14 calendar days from the date you received your order to receive replacement or refund.
To be eligible for a return, your item must be unused and in the same condition that you received it, we appreciate that it may need rewrapping but it does need to be returned on its pallet.
The shipping costs for the delivery and return of your order will be deducted from your refund to cover the cost unless your order is faulty, in this case you will receive a full refund.
We do not accept responsibility for damaged or lost parcels on return, so it is advisable to obtain a postal receipt, or send the goods back via recorded delivery.
To organise a return please contact our customer service team directly either by telephone - 0800 389 1420 or email [email protected] ensuring you provide your order number and any photographs (via email).
Refunds
Once we receive your item at our warehouse, we will inspect it and notify you that we have received it. We will assess the components upon return for any damage, any damaged items will not be liable for refund. Once the return items are approved we will issue a refund to your original payment method usually within 30 days.
Terms and Conditions
1. Introduction and Interpretation
1.1 Introduction The Buyer should read these terms and conditions carefully before using this website.
By accessing or using this website the Buyer agrees to be legally bound by these terms and conditions. The Buyer should note that these terms and conditions may be modified and posted on the website from time to time.
1.2 In these conditions:
"BUYER" means the person who places an order for Goods or whose order for the Goods is accepted by the Seller.
"GOODS"means the goods (including any instalment of the goods or parts for them) which the Seller is to supply in accordance with these Conditions.
"SELLER" means WoodBlocX Limited (registered in Scotland under number SC428120), VAT number 139085303.
"CONDITIONS" means the standard terms and conditions of sale set out in this document and (unless the context otherwise requires) includes any special terms and conditions agreed in Writing between the Buyer and the Seller.
"CONTRACT" means the contract for the purchase and sale of the Goods.
"WRITING" means email or post.
1.3 Any reference in these Conditions to any provision of a statute shall be construed as a reference to that provision as amended, re-enacted or extended at the relevant time.
1.4 The headings in these Conditions are for convenience only and shall not affect their interpretation.
2. Basis of Sale
2.1 To order Goods the Buyer must follow the procedures set out in these conditions.
Details of procedures, products, prices, payment and delivery are set out on this website. The Buyer will be given clear instructions as to how to navigate the online order process. The Buyer will be asked to provide accurate personal details.
2.2 These terms combined with the pricing policy, order form and payment method instructions form the total agreement between Seller and Buyer.
2.3 The Seller's employees or agents are not authorised to make any representations concerning the Goods unless confirmed by the Seller in Writing. In entering into the Contract the Buyer acknowledges that it does not rely on, and waives any claim for breach of, any such representations which are not so confirmed.
2.4 Any advice or recommendation given by the Seller or its employees or agents to the Buyer or its employees or agents as to the storage, application or use of the Goods which is not confirmed in Writing by the Seller is followed or acted upon entirely at the Buyer's own risk and accordingly the Seller shall not be liable for any such advice or recommendation which is not so confirmed.
2.5 Any typographical, clerical or other error or omission on this website or in any sales literature, quotation, price list, acceptance of offer, invoice or other document or information issued by the Seller shall be subject to correction without any liability on the part of the Seller. The Seller will endeavour to make sure that sizes and measurements are as accurate as possible but no guarantees can be given.
3. Orders and Specifications
3.1The Buyer is obliged to follow the procedure set out in these terms and conditions when placing an order. By pressing "Proceed" on the order the Buyer consents to the terms and conditions. The Seller is not obliged to accept any order. If the Buyer's order is accepted the Seller will confirm acceptance to the Buyer by online electronic means ("Confirmation") to the email address provided by the Buyer. The Buyer should contact the Seller if he or she does not receive Confirmation of order.
3.2 The Buyer shall be responsible to the Seller for ensuring the accuracy of the terms of any order (including name, full delivery address, contact details and any applicable specification) submitted by the Buyer, and for giving the Seller any necessary information relating to the Goods within a sufficient time to enable the Seller to perform the Contract in accordance with its terms and also for ensuring that all information provided by the Buyer is accurate.
3.3 The Buyer warrants that the credit or debit card used by him/her in connection with the transaction belongs to him/her and that there are sufficient funds or credit facilities to meet the cost of any Goods ordered. The Seller reserves the right to obtain validation and verification of the authenticity of the credit or debit card before supplying the Goods.
3.4 The Seller reserves the right to make any changes in the specification of the Goods which are required to conform with any applicable safety or other statutory requirements or, where the Goods are to be supplied to the Seller's specification, which do not materially affect their quality or performance.
3.5 All orders are subject to availability of the Goods. If the Goods are unavailable the Seller will be at liberty to supply to the Buyer a substitute of an equivalent quality and price without notice ("the Substitute Product"). In the event that the Seller is unable to supply the Product or any substitute Product the Seller will notify the Buyer as soon as possible and reimburse any payment made. Any special offers are subject to availability and subject to change. The offer can be withdrawn at any time.
3.6.1 The Seller will endeavour to provide the best customer service possible. Should anything go wrong the Seller will make every effort to resolve the issue. However, should the problem be incapable of resolution, the Buyer may prefer to amend or cancel the order. In that case the Buyer should email the Seller.
3.6.2 The Buyer may cancel the order within 7 calendar days from the date of making the order. If the Buyer cancels the order via telephone the order will be put on hold. The Buyer must confirm his or her wish to cancel the order in writing via email or post within 7 calendar days. The order will not be considered cancelled until notification in writing is received.
3.6.3 If the Buyer decides to cancel the order after the Goods have been dispatched and commenced their carriage (whether by carrier or by post), the Seller may charge the Buyer for carriage of the Goods. Buyers are advised to check the status of the order before requesting cancellation. Any charges will be communicated to the Buyer before the Seller confirms cancellation.
3.6.4 The Buyer should note that orders placed on Saturdays, Sundays or on public holidays and orders placed after 1.00pm on normal working days will not be processed until the next working day
3.6.5 The seller reserves the right to change the specification of any items given away free, in a promotion.
4. Price of the Goods
4.1 The prices are listed in £GBP and are subject as stated inclusive of delivery costs and VAT. The Seller reserves the right to change the advertised price of Goods at any time. The price payable by the Buyer shall be the price in force at the time when the order is placed. The Buyer should note that there are certain destinations to which a delivery charge will be payable and there will be occasions when the Seller’s carrier makes an additional charge for delivery. Settlement of delivery charges in these instances will be the responsibility of the Buyer and charges must be reimbursed to the Seller in advance of delivery of the Goods.
4.2 The Seller reserves the right to increase the price of the Goods to reflect any increase in the cost to the Seller which is due to any factor beyond the control of the Seller (such as, without limitation, any foreign exchange fluctuation, currency regulation, alternation of duties, significant increase in the costs of labour, materials or the costs of manufacture). As already stated, the price payable by the Buyer shall be the price in force at the time when the order is placed.
4.3 Should a pricing error occur, the Seller will inform the Buyer if the price for the Goods is higher than that stated on the order. The Buyer may then choose either to proceed or to cancel the order.
5. Terms of Payment
5.1 Payment will be made by credit or debit card and will be taken when the order is placed. This is to protect the Seller from card fraud.
5.2 Payment can be made in a number of ways whether online or over the telephone. The Seller accepts payment by Visa, Mastercard, Switch, Solo, Delta, Visa Electron or Maestro.
6. Delivery
6.1 Delivery of Goods shall be made to the Buyer's nominated address. Please note that Delivery is kerbside only.
6.2 The seller aims to contact the customer to arrange for delivery of the Goods within the lead time specified in the Confirmation of Order or if no time is specified in the Confirmation within a maximum of 5 working days from the date upon which the Order is placed. However, any dates quoted for contact or delivery of the Goods are approximate only and the Seller shall not be liable for any delay in delivery of the Goods caused. Time for delivery shall not be of the essence. Deliveries do not generally occur on Saturdays, Sundays or public holidays.
6.3 If the Seller fails to deliver the Goods for any reason other than any cause beyond the Seller's reasonable control or the Buyer's fault, and the Seller is accordingly liable to the Buyer, the Seller's liability shall be limited to the excess (if any) of the cost to the Buyer (in the cheapest available market) of similar goods to replace those not delivered over the price of the Goods.
6.4 Delivery will be deemed to be completed once the Goods have arrived at the delivery address. Generally the Buyer or his agent will be required to sign for the Goods by way of proof of delivery. In certain circumstances arrangements can be made through email or written confirmation. All Goods must be signed for by an adult aged 18 or over. Where Goods are being delivered to a business or some other institution such as a hospital, ship, airport or hotel, then arrangements must be made for an authorised signatory to deal with the proof of delivery. Special arrangements can be made for the Goods to be left at the Delivery address without a signature (unless a third party supplier requires otherwise). Buyers should note the provisions of clause 7.1.
6.5 Delivery details are also available on our deliveries page where further conditions are stipulated https://www.woodblocx.co.uk/information/delivery
7. Risk and Property
7.1 Risk of damage to or loss of the Goods shall pass to the Buyer in the case of Goods to be delivered otherwise than at the Seller's premises, at the time of delivery or, if the Buyer wrongfully fails to take delivery of the Goods, the time when the Seller has tendered delivery of the Goods.
7.2 Notwithstanding delivery and the passing of risk in the Goods, or any other provision of these Conditions, the property in the Goods shall not pass to the Buyer until the Seller has received in cash or cleared funds payment in full of the price of the Goods and all other goods agreed to be sold by the Seller to the Buyer for which payment is then due.
7.3 Until such time as the property in the Goods passes to the Buyer, the Buyer shall hold the Goods as the Seller's fiduciary agent and bailee, and keep the Goods separate from those of the Buyer and third parties and properly stored, protected and insured and identified as the Seller's property. Until that time the Buyer shall be entitled to resell or use the Goods in the ordinary course of its business, but shall account to the Seller for the proceeds or sale or otherwise of the Goods, whether tangible or intangible, including insurance proceeds, and shall keep all such proceeds separate from any moneys or property of the Buyer and third parties and, in the case of tangible proceeds, properly stored, protected and insured.
7.4 Until such time as the property in the Goods passes to the Buyer (and provided the Goods are still in existence and have not been resold), the Seller shall be entitled at any time to require the Buyer to deliver up the Goods to the Seller and, if the Buyer fails to do so forthwith, to enter upon any premises of the buyer or any third party where the Goods are stored and repossess the Goods.
7.5 The Buyer shall not be entitled to pledge or in any way charge by way of security for any indebtedness any of the Goods which remain the property of the Seller, but if the Buyer does so all moneys owing by the Buyer to the Seller shall (without prejudice to any other right or remedy of the Seller) forthwith become due and payable.
8. Warranties and Liability
8.1 Subject to the conditions set out below the Seller warrants that the Goods will correspond with their specification at the time of delivery and will be free from defects in material and workmanship for a period of 10 years from the date of delivery.
8.1.1 The rare occurrence of brown rot is not covered under our warranty. We always recommend the use of a strong PVC or DPM liner to protect WoodBlocX components from the possibility of brown rot, which is unable to be treated against.
8.2 The above warranty is given by the Seller subject to the following conditions:
8.2.1the Seller shall be under no liability in the event that the Seller in its absolute discretion makes any change to the specification of the Goods which are required to comply with any applicable safety or statutory requirement or otherwise or which do not materially affect the quality and fitness for purpose of the Goods
8.2.2 the Seller shall be under no liability in respect of any defect arising from fair wear and tear, wilful damage, negligence, abnormal working conditions, failure to follow the Seller's instructions (whether oral or in Writing), misuse or alteration or repair of the Goods without the Seller's approval
8.2.3 the Seller shall be under no liability under the above warranty (or any other warranty, condition or guarantee) if the total price for the Goods has not been paid by the due date for payment;
8.3 Subject as expressly provided in these Conditions and except where the Goods are sold to a person dealing as a consumer (within the meaning of the Unfair Contract Terms Act 1977 and/or the Unfair Terms in Consumer Contracts Regulations 1999), all warranties, conditions or other terms implied by statute or common law are excluded to the fullest extent permitted by law.
8.4 Where the Goods are sold under a consumer transaction the statutory rights of the Buyer are not affected by these Conditions.
8.5 If the Goods delivered are not the Goods ordered by the Buyer (including any substitute product) the Buyer shall be entitled to reject the Goods. Subject to this, any claim by the Buyer which is based on any defect in the quality or condition of the Goods or their failure to correspond with specification shall (whether or not delivery is refused by the Buyer) be notified to the Seller within 7 days from the date of delivery (save in the case of shortages or other defects discoverable on inspection which must be notified to immediately on delivery and be noted on the consignment note) or (where the defect or failure was not apparent on reasonable inspection) within a reasonable time after discovery of the defect or failure. If delivery is not refused, and the Buyer does not notify the Seller accordingly, the Buyer shall not be entitled to reject the Goods and the Seller shall have no liability for such defect or failure, and the Buyer shall be bound to pay the price as if the Goods had been delivered in accordance with the Contract. Furthermore the Buyer will lose the right to reject the Goods if the Buyer takes any step whatsoever to accept the Goods (such as in the case of a shed installing electrical fittings or in all cases doing any act consistent with the Buyer having acknowledged the fact that it accepts the Goods and has no intention of returning the Goods to the Seller)
8.6 Where any valid claim in respect of any of the Goods which is based on any defect in the quality or condition of the Goods or their failure to meet specification is notified to the Seller in accordance with these Conditions, the Seller shall be entitled to replace the Goods (or the part in question) free of charge or, at the Seller's sole discretion, refund to the Buyer the price of the Goods (or a proportionate part of the price), but the Seller shall have no further liability to the Buyer.
8.7 Except in respect of death or personal injury caused by the Seller's negligence the Seller shall not be liable to the Buyer by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the Contract, for any consequential loss or damage (whether for loss of profit of otherwise), which arise out of or in connection with the supply of the Goods or their use or resale by the Buyer, except as expressly provided in these Conditions.
8.8 The Seller shall not be liable to the Buyer or be deemed to be in breach of the contract by reason of any delay in performing, or any failure to perform, any of the Seller's obligations in relation to the Goods, if the delay or failure was due to any cause beyond the Seller's reasonable control. Without prejudice to the generality of the foregoing, the following shall be regarded as causes beyond the Seller's reasonable control:
8.8.1 Act of God, explosion, flood, tempest, fire or accident;
8.8.2 war or threat of war, sabotage, insurrection, civil disturbance or requisition;
8.8.3 acts, restrictions, regulations, bye-laws, prohibitions or measures of any kind on the part of any governmental, parliamentary or local authority;
8.8.4 import or export regulations or embargoes;
8.8.5 strikes, lock-outs or other industrial actions or trade disputes (whether involving employees of the Seller or of a third party);
8.8.6 difficulties in obtaining raw materials, labour, fuel, parts or machinery;
8.8.7 power failure or breakdown in machinery.
8.9 The Seller will not accept any responsibility for any third party costs incurred for late deliveries, failed deliveries or incomplete deliveries. It is the Buyers responsibility to check that the delivery is complete and in good order before arranging any third party contractors to assist in installation.
9. Returns
Return information can be found here.
10. Refunds
Refund information can be found here.
11. General (Section I)
11.1 The Seller may alter these terms and conditions from time and time and post a new version on the website following which all use of the website will be governed by the new version. It is the Buyer's responsibility to check the terms and conditions on the website on a regular basis.
11.2 No waiver by the Seller of any breach of the Contract by the Buyer shall be considered as a waiver of any subsequent breach of the same or any other provision.
11.3 The Contract shall be governed by the laws of England.
11.4 We recommend that you print out a copy of these terms and conditions for your future reference.
Please also inspect the Goods on delivery and notify us of any shortages or defects which are apparent at that point. Please also note damages or shortages on the consignment note and call our Customer Service Team on 0800 029 1000 to advise.
If you have any questions regarding this website please contact our customer services section for more information and full contact details.
12. Changes to This Site
12.1 We reserve the right to make changes to this site, the disclaimers and these terms and conditions at any time.
13. General (Section II)
13.1 All information provided by the Buyer must be accurate and complete. Certain services will require you to register an approved log-in name and password and subsequent access to the services will be subject to the log-in name and password. Acceptance of password details is entirely a matter for the Seller's discretion and the details may be withdrawn at any time. The Buyer must treat the password details as being exclusive to him or her, must not transfer the password details and must at all times treat the password details as strictly private and confidential.
13.2 The Seller relinquishes all responsibility for any product that is delivered as a port, to be forwarded on by a third party delivery company. This includes damages and spares.
14. Intellectual Property
14.1 The material and content contained within this website is made available to the Buyer for his or her personal non-commercial use only. Any other use of the material and content is forbidden and the Buyer must not copy, reproduce, transmit, publish, display, distribute, commercially exploit or create any works of such material and content or suffer or allow the copying, reproduction, transmission, publishing, display, distribution, exploitation or creation of derivative works of the material and content.
15. The Seller's Undertakings Regarding the Content and Material on this Website
15.1 The Seller will take all reasonable precautions to keep the details of the Buyer secure. In the absence of negligence on the part of the Seller the Seller will not be held responsible for any losses caused as a result of unauthorised access to information provided by the Buyer.
